Effective Date: 05-06-2023
Thank you for choosing floralgarland.com as your wedding planner. We strive to provide excellent services and ensure your satisfaction. This Return, Cancellation, and Refund Policy outlines the terms and conditions related to returns, cancellations, and refunds for our services. Please read this policy carefully before proceeding with any purchase.
Returns and Cancellations
1.1 Services
As a wedding planner, our services are primarily intangible and personalized to meet your specific needs. Therefore, returns and cancellations are not applicable once the services have been provided or commenced. However, if you wish to cancel our services prior to the agreed-upon start date, please contact us as soon as possible to discuss the situation.
1.2 Products or Physical Goods
In some cases, we may offer physical products or goods associated with our services, such as wedding favors or decorations. If you wish to return a product or physical good, please contact us within [number of days, e.g., 7 days] of receiving the item. The product must be unused, in its original packaging, and in the same condition as when you received it. Return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective product.
Refunds
2.1 Services
Refunds for our services are handled on a case-by-case basis, taking into consideration the specific circumstances. If you are not satisfied with our services, please contact us as soon as possible to discuss your concerns. We will work with you to find a suitable solution, which may include partial refunds or alternative arrangements.
2.2 Products or Physical Goods
Once we receive the returned product or physical good and verify its condition, we will process the refund within 2 days of receipt. Refunds will be issued in the same form as the original payment method, unless otherwise agreed upon. Please note that any shipping charges incurred during the initial purchase will not be refunded unless the return is due to our error or a defective product.
Exceptional Circumstances
3.1 Force Majeure
In the event of unforeseen circumstances beyond our control, such as natural disasters, extreme weather conditions, or other force majeure events that may affect our ability to provide services or fulfill orders, we reserve the right to cancel or reschedule services and shipments. In such cases, we will make every effort to notify you in advance and provide suitable alternatives or refunds.
Contact Us
If you have any questions, concerns, or requests related to our Return, Cancellation, and Refund Policy, please contact us at email info@floralgarland.com. We will be happy to assist you and address any issues you may have.